Information services: Directgov.co.uk website offers a lot of useful information for the user. It tells you about the benfits you can get from using the online service instead of the physical procedure. The website has a lot of different sources on it. it lets you tax your vehicle online or delare it SORN.
Online reporting and advice: the website gives you information about what each of the proceudres can offer if you decide you do them, for example taxing your vehicle online, you can print off a document whilst your waiting for the tax disc to come through so that you can still drive your car/bike.The Directgov website provides advice on the citizens advice bureau.
Online Booking: The directgov website allows people to book driving tests and lessons online, it has links of local driving schools and information about them, prices for example. it offers range of procedures for bikes also.
Online Payments: the webpage allows you to pay for road tax online and other requirements. however it has links that look helpful but for some reason drag you away from the icon you are looking for.
Usefulness to consumers; the usefulness to customers is the services above in descriton and below in headings.
1. Information services.
2. Online booking.
3. Online advice.
4. Online Payments.
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